Please check out a list of frequently asked questions.
This pages will help you find information for Henn na Hotel Tokyo Akasaka more quickly and appropriately.
Yes,you can make a reservation via telephone.
The room availability and rates may differ depending on the situation.
We afraid to inform you we don`t take reservation via E-mail.
Cancellation fee must be paid as follows.
1 day before:20%
Same day : 100%
No Show : 100%
You can book up to 4 rooms.
In case of more than 4 rooms, we will accept as a group reservation. So please contact the call center.
Please login to the reserved website, and check your booking details.
For reservation records you booked via our call centers, you can check at the call center.
When you check on WEB by yourself, “My Page” on the official website.
Or please confirm from “Reservation confirmation email”.
Changes and cancellations are possible only for those who have made reservations at our call centers.
Unfortunately, we do not accept changes / cancellations of reservations by phone or e-mail.
If you apply via WEB, please proceed on WEB you applied.
When applying from the call center, please contact the call center.
We will receive it until 23:59 the previous day,
but in case of change of number of people / room you may not be able to change depending on availability.
Yes, you can use your credit card when you check in. However, for security purposes, you can use only IC card with PIN number.
We don’t have a parking lot on our premises, but there is an affiliated parking lot nearby. (about 3 minutes)
Only our hotel guests will be guided with a 3000 Yen per night.
You can get the parking coupon at the front desk.
Check-in 15: 00 ~/ Check-out ~ 11: 00. (It may vary depending on the accommodation plan.)
An Extended fee will be charged for use after check out time.
From 11:00 to 13:00, 1,500 yen (tax excluded) per hour,
after 13: 00, we have 100% accommodation fee only if there is vacant room on that day.
We will not accept early check-in.
Yes, It’s possible to keep the luggage in coin locker on the main entrance.(on the 1st floor/100 Yen)
If you would like to keep your luggage at the front desk, there will be charged 200 Yen.
Size of coin locker : height 77.4cm、side length 34.6cm、inside 48.2cm
Yes, but since the hotel entrance will be locked after 24 o’clock for the security.
Please ring the intercom next to the entrance.
Yes, you can. If you check in until 23:59 it is unnecessary to contact us. If it will be after 24 o’clock, please inform the hotel.
In case of child under 6 years old, there is no additional fee.
You can share a bed with 1 child per 1 room. For child over 6 years old, the same fee as for adult will be charged.
Amenity, towels, pillows, etc. will not be provided for child.
No, we don’t have a crib and bed guard. Also we don’t provide a service to bring the beds.
Over 12 years old : 1,540 Yen
Child：0～5years old Free of charge / 6～11 years old 700 Yen
Storage regulations differ depending on the item.
【Valuables】We will inform you as soon as we discover it.
If you do not contact us, we will report it to the police as a lost item on the 8th day after storage at the hotel for 7 days.
【Food and drink】Due to hygiene issues, we will dispose of it on the same day without storing it.
【Other items】After storage for 7 days, we will dispose of it on the 8th day. (There is no contact from the hotel)
We have one room. There is a limit in the guest room, please tell us in advance when you make a reservation.
No, there is no smoking area in our hotel. Also we have only a non-smoking room. If you would like to smoke, please use a public smoking area nearby.
※The nearest smoking area is Tameike Sanno Station Exit 9, about a 5-minute walk from the hotel.”
Yes, but for security reason, the main entrance is locked from 24:00 to 6am.
Please touch the room key of the room, or if you do not have it, please let us know by using the intercom outside the main entrance.
It is differ depending on the room type. Only 【twin room with LG styler】are separated. And the other rooms have unit bath specifications.
●semi-double：140㎝ ●double：160㎝ ●twin：100㎝ ●triple：100㎝+sofa bed
Bath towel ／ Face towel ／ Hairdryer ／ Shampoo ／ Conditioner ／ Body shampoo ／Slipper
※For other amenities, please use the amenity bar in the lobby on the 2nd floor.
Dress type with thin fabric (one size)
※For childrens are not available.＜size＞shoulder width 65㎝、chest size 62㎝、Length 120㎝
When you check-in, you can choose according to the number of passengers (up to 3).
Free wi-fi is available in our hotel.
Unfortunately, you can watch only Japanese broadcasting.
No, we don’t have a stroller for rent.
Yes, It’s located in the laundry room on the 2nd floor.
Yes, It is installed next to the elevator on the 2nd floor.
No, you can’t.
Yes, It’s located on the 2nd floor.
・Washing 1 time →300 Yen
・Dry 10minutes →100 Yen
No, but we have rooms with LG styler(a steam dryer and cleaner).
If you would like to use that, please book a room with an LG styler.
Yes, It‘s located on the 2nd floor.
Hotel staffs are on duty 24 hours a day. In case of an emergency, please contact front desk.
We are checking with a security camera 24 hours a day.
The hotel is locked at night, so outsiders cannot enter the hotel.
Also, the elevator to the guest room floor cannot be used without a room key.
It is possible, but please observe the following.
■Please be sure to use 【prepayment】. We do not accept cash on delivery. (Temporary payment is also not possible.)
■Please send it on 【the day before】 or on 【the day of your stay】.
When sending your luggage, please be sure to include the “”accommodation date”” and “”reservation full name”” on the delivery slip.
■Valuables / fragile items / electrical equipment / raw items / dangerous goods / baggage with a strange odor, or baggage that the hotel judges as such,
We apologize for the inconvenience, but we do not accept any luggage that we refuse depending on the contents.
Yes.It is available until 11:00 in the morning at the front desk.(※Cash on delivery only)
160 cm or less, 25 kg or less（Yamato Transport）
※Refrigerated and frozen products will not be accepted.
No, It’s not possible. We can guide you to the facilities that can be handled, so please contact to the front desk.
Exit the entrance, and proceed to your right side. If you head toward Akasaka Mitsuke Station, You can find “Seven-Eleven”.